How CloudPi collects, uses, shares, and protects personal information.

1. Scope

This policy applies to personal information collected through the CloudPi website, marketing interactions, support channels, and cloud-hosted implementations of CloudPi services.

By using our website or services, you acknowledge the practices described in this Privacy Policy. We may update this policy from time to time, and material changes will be reflected by updating the date shown on this page.

If you access CloudPi through an implementation hosted by your employer or another organization outside a CloudPi-managed cloud environment, that implementing organization may control the collection and use of your information. In those cases, their privacy policy may also apply.

2. Information We Collect

We may collect personal information directly from you, from your organization, from public sources, and automatically through your interaction with our site and services.

• Identity and profile details such as name, title, username, and employer or organization name.
• Contact details such as email address, phone number, and mailing address.
• Commercial and transaction details such as products or services requested, purchased, or subscribed to.
• Professional information such as job role, team, or industry context you share with us.
• Support and communication records, including emails, chats, inquiries, surveys, and conference or demo registrations.
• Application or account information uploaded or provided when using CloudPi services.
• Technical and usage information such as IP address, browser type, device model, operating system, crash data, assigned identifiers, pages visited, links clicked, and frequency of use.
• General location information derived from device settings, IP address, or service usage where permitted.
• Payment details where needed to process purchases or subscriptions.

In some cases, other users or account administrators may provide information about you, such as when you are designated as a billing or technical contact or mentioned in a support request.

3. How We Use Information

We use personal information only where we have a valid legal basis or legitimate business purpose to do so, including to operate our business, deliver services, and communicate with customers and prospective customers.

• Provide, manage, and support CloudPi products and services.
• Create and maintain accounts, validate identity, and administer customer relationships.
• Process orders, subscriptions, invoices, and payments.
• Respond to inquiries, support requests, and training or demo registrations.
• Improve product functionality, service quality, reporting, and internal operations.
• Send product updates, service notices, event information, and marketing communications where allowed by law.
• Personalize content, communications, and advertising related to our products and services.
• Detect fraud, investigate misuse, enforce terms, and protect our legal rights.
• Comply with applicable legal, regulatory, accounting, and security obligations.

If you are located in the European Union, our legal bases may include performance of a contract, compliance with legal obligations, legitimate interests, and consent where required.

4. Cookies and Analytics

We may use cookies and similar technologies to remember preferences, improve functionality, measure performance, and understand how visitors use the site.

These tools may support analytics, campaign measurement, and interest-based advertising. For example, analytics providers may use cookies or similar technologies to help us evaluate traffic patterns, page usage, and engagement trends.

• Cookies may recognize returning visitors and save settings for future sessions.
• Marketing technologies may help us understand responses to emails and online advertisements.
• Your browser or device settings may allow you to limit or disable certain cookies.

Some browsers offer a Do Not Track setting. Because there is no universally accepted standard for these signals, our services may not respond to all Do Not Track requests in a uniform way.

5. How We Share Information

We may disclose personal information only in limited situations consistent with this policy and applicable law.

• With service providers and business partners that help us host, operate, secure, support, or improve our services.
• With payment processors or other vendors needed to complete transactions you request.
• With your organization's administrators or authorized contacts when you use CloudPi through a company account.
• With integrated third-party services when you choose to connect them to CloudPi.
• To comply with legal obligations, court orders, subpoenas, or lawful requests from authorities.
• To investigate, prevent, or respond to suspected fraud, security issues, illegal activity, or risk of harm.
• As part of a merger, acquisition, financing, reorganization, sale of assets, or similar corporate transaction.
• With your consent or at your direction.

6. International Transfers

CloudPi operates on a global basis. Personal information may be processed or stored in countries outside your home jurisdiction, including regions with different data protection laws.

When we transfer personal information internationally, we take reasonable steps to ensure the transfer is carried out in accordance with applicable law and with appropriate safeguards designed to protect privacy rights and interests.

7. Security and Retention

We maintain administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, destruction, loss, misuse, disclosure, or alteration.

No security program can guarantee absolute protection, but we work to maintain safeguards appropriate to the sensitivity of the information we handle and the nature of the services we provide.

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, maintain our customer relationship, comply with legal obligations, support internal audit needs, and establish or defend legal claims where needed.

8. Rights and Choices

Depending on your location and applicable law, you may have rights regarding the personal information we hold about you.

• Request access to the personal information we maintain about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of information where legally permitted.
• Object to or restrict certain processing activities.
• Request portability of certain information in electronic form.
• Opt out of marketing communications at any time.

To exercise these rights, request a copy of your information, or ask us to update or remove your information from our systems, please contact us using the details below. We may request information needed to verify your identity before fulfilling a request.

9. Children and Third-Party Links

CloudPi services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.

Our website or services may contain links to third-party websites, integrations, or payment pages. Those third parties maintain their own privacy practices, and we encourage you to review their privacy notices before submitting personal information through their services.

10. Contact Information

If you have questions, comments, or requests about this Privacy Policy or our privacy practices, please contact us:

• Email: privacy@purpledatainc.com
• Brand: CloudPi
• Operating entity: Purple Data Inc.
• Applicable law note: This policy is intended to be interpreted in line with applicable United States law and other relevant privacy obligations that may apply based on user location.

If you believe we have not resolved a privacy concern, you may also have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.